CONNECTIVITY SOLUTIONS
Connectivity solutions for a smarter, easier life
Connectivity solutions represent a key instrument to both engage with our customers, both consumers and professionals, to better understanding their needs, and allow users to remotely control their comfort and reduce their energy consumptions. For this reason, at Ariston Group, we are committed to offer efficient and tailored solutions that enhance customer proximity, while favouring energy saving and costs reduction thanks to more sustainable behaviours. The goal to simplify people’s lives through a portfolio of increasingly connected solutions for thermal comfort is at the forefront of our business strategy and we have worked to continuously improve our consumer app, professional web app for remote assistance, and interoperability service.
Our app optimizing thermal comfort
Our consumer app is designed to manage thermal comfort solutions from the smartphone. It is equipped with a user-friendly interface for easy control, consumptions optimization and quick assistance. The app provides a range of easy-to-use features to control heating, water heating and air conditioning solutions, including:
target 2030
5 mln
connected products sold
2.201.223 nel 2025
target 2030
5 mln
connected products sold
2.201.223 nel 2025
Monitoring
Controlling
Assistance
Remote assistance enhancing service
The remote assistance service for our professionals supports our B2B customer community and improves the quality of the service delivered to end users, making it more effective and timely. Thanks to remote monitoring of installed systems, the application simplifies commissioning by reducing complexity and setup time. The integration of AI makes it possible to anticipate potential failures and proactively optimize the work of Service Centers. In addition, it acts as an energy advisor for the end user, optimizing operating parameters, improving product efficiency without on-site interventions, and increasing customer comfort and satisfaction.
Ariston NET Open for seamless integration
Interoperability is the integration of our Connected Home Products & Services into third parties ecosystems, either consumers or professionals, aiming at unified management interfaces. This is made possible thanks to the Ariston NET Open service, which leverages either the Cloud 2 Cloud communication or mainstream local protocols to address the needs of anyone looking to build new use cases based on mutual integration and/or data exchange. Ariston Group collaborates with partners in various sectors, including majors smart home providers and vocal assistants such as Amazon Alexa, Google Home and/or with social housing, maintenance companies, utilities, facility management and others.
Most of our offer, heating and water heating, works seamlessly with all major IoT platforms, ensuring widespread compatibility.
PRE AND AFTER SALES
A comprehensive range of pre-sales and after-sales services
Supporting our stakeholders with excellent service is a critical pillar of our customer value proposition. This is why we complemented our product offering – across all categories, markets, and brands – with a wide range of top-notch services, tailored to both our professional partners and end-customers and aimed at accompanying them throughout all phases. In the pre-sales phase, we help our customers to identify the best solution for every need, also delivering regulatory consultancy and, as new competencies development becomes imperative, providing our community of professional technicians with ad hoc trainings. During product installation, we are always available for technical support. In the post-sales phase, we remain at disposal for maintenance through an active customer care, offering warranty extensions or maintenance contracts.
In light of the growing complexity of products and technologies within the industry, Ariston Group offers training opportunities targeted to the Service Centre teams who provide assistance and repair services for the company's products. These courses are specifically designed for professionals to enhance their understanding of product specifics, ultimately enabling them to offer the best assistance to the end customer.
Competence, Safety and Knowledge are essential aspects for our business. This is why “Elco Experience”, the new German training concept, was created. In this way, Elco combines our training offers in a structure of knowhow improvement, practice exercising, online training and qualifications. In addition to German nationwide training rooms, we developed the new Heat Pump Academy based in our Headquarter in Hechingen. At the Academy, our colleagues and installers can train and understand the Heat Pump technology directly on site, focusing both on the theoretical and praxis part.
Competence and knowledge are essential for business success, especially in our rapidly evolving high-tech world. It's not just technology that is changing; requirements, expectations, regulations, and guidelines are also constantly evolving. That's why we offer practical training courses in air handling, ventilation, and control. The extensive range of seminars is designed for professionals in heating and air handling, including plant engineers, technicians, architects, and specialist planners. Our seminars deliver knowledge directly from qualified experts. The high demand is a testament to our quality: over 15,000 participants each year rely on Wolf training to stay competitive and market-ready.
Digital Services
Advanced digital services to enhance customer proximity
Digital reserved area
In line with our continuous efforts to provide our partners with valuable and effective tools to enhance the quality of their job, we developed dedicated reserved areas for our key strategic brands Ariston, Wolf and Elco. In particular on Ariston OneTeam, our trusted partners can participate in training courses, consult product catalogues, consult reward programs, find in-depth information on the Ariston products and keep up to date with the new solutions available. More than 16 thousand professionals in Europe already joined the community. On myWolf, professional partners have access to up-to-date expertise including product catalogue and information, access to webinars and advanced products configurators.
Expert Service
It is the digital service dedicated to service centers to facilitate the management of their daily operations and quickly provide the necessary documentation for their interventions, available both in web and app version. It is the all-encompassing tool through which technicians can report their daily work activities registering and closing interventions through digital signature, activating extended warranty contracts and collecting technical information. It is also including the Expert Fix functionalities, so allowing to access to error codes and problem-solving support, easily and quickly.
Product configurators
The Wolf heat pump configurator enables installers, planners, consultants and wholesalers to design and configure a suitable Wolf heat pump for the first time. The configurator is especially suitable for the initial planning and consultation phases and, thanks to its quick and intuitive navigation, users receive appropriate product suggestions within just a few minutes. With the Wolf AHU configurator, planners can easily and conveniently design compact units up to 20,000 m³ and modular units up to 50,000 m³. The best air handling unit and initial configuration can be created with just a few clicks and a 3D representation of the implemented configuration - including efficiency class information, drawings and data sheets - provides a solid foundation for the next steps in planning.